Service and Pricing
Do you charge an estimate fee?
No. There may be an occasion, under special circumstances, that we may ask for this, but only if we tell you up front.
Installation
Will I have an opportunity to see my stone slab(s) before my countertops are installed?
We require approval of the particular slab(s) being used for your job before any fabrication begins.
Can I install granite, marble or quartz on top of my existing countertops?
No. We require that all cabinets be bare before installing stone on them. If you wish to have us handle the demolition of the existing countertops, please advise the sales office in advance.
Should I clean out my cabinets before the template appointment and/or demolition?
Yes, please clear your countertops and empty all cabinets and drawers. We will not be held responsible for damage to anything in cabinets or drawers.
General Ordering / Installation
How do I schedule my job and receive an installation date?
When we receive a signed contract and a deposit, an approximate installation date will be assigned. At that time, the stone will be reserved and/or ordered. Please keep in mind that jobs are scheduled on a first-come, first-served basis.
Will my countertops have any seams?
Not all countertops have seams. but if you would like to approve a seam layout before fabrication of your countertops, please notify us upon signing your contract.
Seam placement will be determined by us and will be based upon available slab sizes and cabinet configuration. Seams are not guaranteed to be invisible.
Once I sign up, how long do I have to wait until my countertops can be installed?
While every job is different, the average waiting period is approximately 4-6 weeks from the date of deposit. This time is necessary for acquiring material, measuring, templating, fabrication and installation.
Where can I find information about caring for my stone?
Please see our Stone Care Tips page where you can download our Stone and Tile Care Guide. It provides a wealth of information pertaining to caring for your stone.
What can I expect when remodeling my kitchen as opposed to new construction?
Certain disclaimers, which must be understood in the event that work is performed in an occupied, existing home, which may not apply to new construction. We are not responsible for the following:
1. Plumbing or electrical work.
2. Removal, disposal or reinstallation of existing material, unless stated in the proposal.
3. If proposal includes demolition, plumbing fixtures intended for reuse must be removed prior to our removal of existing material or they will be discarded. There is NO guarantee of their condition after removal.
4. Damage to wallpaper, sheetrock, carpet, doors, trim, cabinets, or mirrors.
5. Removal or reinstallation of mirrors or glass doors.
6. Bracing, trim or cabinetwork.
7. The inevitable dust caused during the installation process. We suggest that precautions be taken to limit the spread of dust, by covering the nearby areas and turning off the air conditioning during the installation.
Do my cabinets need to be completely finished before installation of counters?
YES. All cabinets (including island) need to be set in place. They should be painted or stained as well. The countertops (& backsplash) installation is the FINAL stage.
How long does it take to install a granite or quartz slab kitchen? A bathroom vanity?
Every job is different, but installtion of a granite or quartz slab kitchen usually takes one full day. A bathroom vanity install usually takes one half day. If you are doing both, they can usually be done the same day.
Do I need to hire a plumber and/or electrician to come after the installation to connect my plumbling and electrical devices?
Yes, you will be responsible for contracting a plumber and/or electrician to re-connect your sinks, stoves, downdrafts, disposals, outlets, and any other plumbing or electrical devices.
How long does it take to remove my exising countertops?
Every demolition job is different, but on average, it takes only a few hours and can be done by most homeowners. However, the removal of some countertops may take a full day (ceramic tile, etc.). There is an existing charge for us to remove and dispose of your existing countertops.
Will I have an opportunity to see my stone slab(s) before my countertops are installed?
We actually prefer that you view and approve your slabs once they arrive at our shop prior to fabrication beginning on your countertops.
How long does it take to install a tile backsplash? A slab granite backsplash?
A tile backsplash takes 2-3 days to complete. Any prepwork along with setting the tiles is done the day after the countertop install. The grouting and sealing is done on the following 2 days.
A standard 4" granite backsplash will be installed with your new countertops.
A full height slab granite backsplash usually takes one day to complete, however it is typically put in 2-3 days after the granite countertops have been installed. This is because the backspalsh is not measured until after the countertops are in place, and it must be fabricated in the shop before it can be installed.